Operations

Franchise Operations Support

Live Help-Desk Hotline
Call our Help Desk Hotline during business hours and get immediate answers to questions about packaging and shipping solutions, carrier support, insurance requirements, marketing, accounting and more. Our support team is also available for technical support on the company's computer systems, including the quoting and billing software. All inquiries are managed as open cases until resolved, and solutions are catalogued into the searchable Navis knowledge base for future reference.

Field Support
Have a problem that requires extra help? Sometimes you need the on-site guidance of a Navis expert. Just give us a call – we may send one of our support staff to your location to provide special assistance as needed for improving operations, marketing and sales methods, employee skills and more.

Declared Value Coverage
Our franchise system teaches you the most effective packaging for high-value shipments to prevent possible damage. However, should you ever need to file a claim, you can trust the experts at Navis to help walk you through the process.   From the inspection to a repair or replacement, we'll help you and your customers get the most allowed under a claim for reimbursement approved for loss or damage.